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Mon–Fri 8:30am–11pm
Sat–Sun 9am–11pm - Alexander Heights, WA 6064
Find clear answers about funding, budgets, service agreements, changing providers, and the supports we offer. If you are unsure where to start, we are here to help.
If you are new to the NDIS or unsure how your plan works, these answers will help you understand the basics and what to do next.
If you didn’t find what you’re looking for, contact us and we’ll guide the next steps.
Start by contacting us with your suburb and the supports you need. We will ask a few quick questions and guide you through the next steps.
Your suburb, the supports you are looking for, and your preferred contact details. If you know your plan type (self-managed, plan-managed, or NDIA-managed), that helps too.
We support self-managed, plan-managed, and NDIA-managed participants. Some participants also use a combination, depending on their plan.
Funding can be self-managed, plan-managed, or NDIA-managed. This affects how invoices are handled and how supports are organised.
Most plans include Core, Capacity Building, and Capital budgets. Budget labels can vary depending on your plan format, so if you are unsure, we can help you understand what you are seeing.
Yes. We can provide general guidance in plain language and help you understand your options. Final funding decisions depend on your plan and NDIS rules.
A service agreement sets clear expectations between you and your provider, including what supports will be delivered, when they will occur, and key terms like cancellations.
A notice period is the amount of time you may need to give when changing or ending supports. It is listed in your service agreement and can vary depending on the support type.
In many cases, yes. The process usually depends on your service agreement, including any notice period that applies.
Yes. With your consent, we can work with a nominated family member, friend, guardian, or support coordinator.
These questions cover common supports people ask about, from everyday help at home to community participation and more specialised support options.
We provide a range of NDIS-funded supports across daily life, community participation, home and living, and work and education. This includes in-home support and personal care, household tasks, community access and transport, supported independent living (SIL), individualised living options (ILO), work and study support, and guidance with equipment and home modifications. You can see all our services here.
Yes. We support participants with daily personal activities including showering, grooming, dressing, toileting, mobility around the home, medication prompts, and meal preparation. Our support workers are trained to provide this kind of personal care with dignity, respect, and attention to your preferences and routines. Read more on our in-home support page.
Yes. We can help with household tasks including cleaning, laundry, ironing, grocery shopping, meal planning and preparation, basic home organisation, and rubbish removal. Support is shaped around your routine and how much help you want, some participants want a worker to do tasks alongside them to build independence, others prefer the tasks done for them. Both are valid.
Yes. We support participants to access community activities, attend appointments, take part in social groups, build connections with people who share their interests, and try new experiences. This can include accompanying you to events, helping you join a club or class, supporting you at sporting activities, or assisting with day-to-day errands and outings. Read more on our community support page.
Yes. We offer NDIS transport support including taking participants to medical appointments, work, study, social activities, errands, and community events. Transport can be arranged as part of a regular routine (e.g. weekly appointment) or for one-off trips. Funding for transport varies by plan, we can help you understand how your specific funding can be used.
Yes. We support participants who are working, looking for work, or in study at any level. This can include workplace support, help with workplace communication, building confidence with tasks and routines, organising materials, transport to and from work or study, and support with classroom or training environments. Read more on our work and education page.
We can provide and coordinate access to therapeutic supports as part of your plan. This can include working alongside allied health professionals (occupational therapists, physiotherapists, speech pathologists, psychologists, exercise physiologists), supporting therapy exercises and programs at home, and helping you stay consistent with therapy goals. If you don’t yet have an allied health team, we can help you find one in your area.
We can arrange community nursing supports for participants whose plans include this. Community nursing covers tasks like medication management, wound care, continence support, catheter care, PEG feeding, and other clinical supports delivered in the participant’s home. These supports must be delivered by a registered nurse, we coordinate this through qualified clinical staff.
Yes. We provide Supported Independent Living (SIL) for participants who need help with daily tasks in a shared or individual living arrangement. SIL covers the personal supports, help with cooking, cleaning, personal care, getting ready in the morning, evening routines, medication, and overnight support if needed. The accommodation itself is usually funded separately. Read more on our home and living page.
Yes. We support participants exploring or living in an Individualised Living Option (ILO). ILO is a flexible alternative to SIL, designed around how an individual wants to live, for example, with a host family, in a co-residency arrangement, or with intermittent paid support. We can help you scope an ILO arrangement, set it up, and provide ongoing support inside it.
Yes, we can help you identify, organise, and use the right equipment and mobility supports. This includes things like grab rails, transfer aids, wheelchairs, walking frames, hospital beds, hoists, and communication devices. Equipment is usually funded through your Capital Supports budget and may require an assessment by an occupational therapist or physiotherapist, we can help coordinate that process.
Yes. We can help with planning and accessing home and vehicle modifications. Home modifications can include ramps, bathroom changes, widened doorways, accessible kitchens, and grab rails. Vehicle modifications can include hoists, hand controls, and modified seating. These supports usually require an occupational therapy assessment and are funded through your Capital Supports budget, we’ll help you understand the process and connect with the right professionals.
Clear communication, safety, and consistency matter. These questions explain what you can expect when you choose us as your provider.
Yes. You can verify our registration through the NDIS Quality and Safeguards Commission provider register.
We are based in Alexander Heights and support Perth’s Northern Suburbs and surrounding areas. Contact us to confirm availability for your suburb.
Yes. We provide services in English and Arabic. If you would like Arabic-speaking staff, mention it when you enquire.
It depends on the support type, your location, and availability. We will confirm a clear timeframe after a quick chat.
We consider your goals, preferences, communication style, routine, and the type of support you need to create a good fit.
We follow NDIS expectations and focus on safe, ethical, and participant-first support. We also encourage open communication so concerns are addressed early.
Let us know as soon as possible. Any notice periods and cancellation terms are clearly explained in your service agreement.
We encourage you to raise concerns early so we can resolve them quickly and respectfully.
You can contact the NDIS Quality and Safeguards Commission if you want to make a complaint or report a concern. They can guide you through the process.
Yes. With participant consent, we work collaboratively with families and support coordinators to keep supports organised and communication clear.
Yes. Supports can be adjusted as needs change. If changes are needed, we will confirm them clearly and update schedules or agreements where required.
Official information to help you understand funding, budgets, service agreements, and your rights.