Find clear answers about funding, budgets, service agreements, changing providers, and the supports we offer. If you are unsure where to start, we are here to help.
If you are new to the NDIS or unsure how your plan works, these answers will help you understand the basics and what to do next.
If you didn’t find what you’re looking for, contact us and we’ll guide the next steps.
Start by contacting us with your suburb and the supports you need. We will ask a few quick questions and guide you through the next steps.
Your suburb, the supports you are looking for, and your preferred contact details. If you know your plan type (self-managed, plan-managed, or NDIA-managed), that helps too.
We support self-managed, plan-managed, and NDIA-managed participants. Some participants also use a combination, depending on their plan.
Funding can be self-managed, plan-managed, or NDIA-managed. This affects how invoices are handled and how supports are organised.
Most plans include Core, Capacity Building, and Capital budgets. Budget labels can vary depending on your plan format, so if you are unsure, we can help you understand what you are seeing.
Yes. We can provide general guidance in plain language and help you understand your options. Final funding decisions depend on your plan and NDIS rules.
A service agreement sets clear expectations between you and your provider, including what supports will be delivered, when they will occur, and key terms like cancellations.
A notice period is the amount of time you may need to give when changing or ending supports. It is listed in your service agreement and can vary depending on the support type.
In many cases, yes. The process usually depends on your service agreement, including any notice period that applies.
Yes. With your consent, we can work with a nominated family member, friend, guardian, or support coordinator.
These questions cover common supports people ask about, from everyday help at home to community participation and more specialised support options.
We support NDIS participants and their families. Our team has experience supporting people with dementia, intellectual and physical disabilities (including sensory), and mental health conditions.
We provide a range of NDIS supports including help with daily tasks and personal care, community participation, therapeutic supports, daily living and life skills development, and more. You can view our full services list on the Services page.
Yes. We provide Supported Independent Living (SIL) and Individualised Living Options (ILO), tailored to the participant’s needs and goals.
We support participants across Perth and surrounding suburbs. If you are unsure whether we cover your area, contact us and we will confirm availability.
Yes. We provide services in English and Arabic to support clear communication for participants and families.
You can enquire online, request a call back, or call us directly. We will ask a few questions to understand your needs, then guide the next steps.
Yes. We are happy to offer free initial guidance, especially if you are feeling stuck or unsure what to do next.
Yes. We are happy to offer free initial guidance, especially if you are feeling stuck or unsure what to do next.
Yes. We are happy to offer free initial guidance, especially if you are feeling stuck or unsure what to do next.
Yes. We are happy to offer free initial guidance, especially if you are feeling stuck or unsure what to do next.
Yes. We are happy to offer free initial guidance, especially if you are feeling stuck or unsure what to do next.
Yes. We are happy to offer free initial guidance, especially if you are feeling stuck or unsure what to do next.
Clear communication, safety, and consistency matter. These questions explain what you can expect when you choose us as your provider.
Yes. You can verify our registration through the NDIS Quality and Safeguards Commission provider register.
We are based in Alexander Heights and support Perth’s Northern Suburbs and surrounding areas. Contact us to confirm availability for your suburb.
Yes. We provide services in English and Arabic. If you would like Arabic-speaking staff, mention it when you enquire.
It depends on the support type, your location, and availability. We will confirm a clear timeframe after a quick chat.
We consider your goals, preferences, communication style, routine, and the type of support you need to create a good fit.
We follow NDIS expectations and focus on safe, ethical, and participant-first support. We also encourage open communication so concerns are addressed early.
Let us know as soon as possible. Any notice periods and cancellation terms are clearly explained in your service agreement.
We encourage you to raise concerns early so we can resolve them quickly and respectfully.
You can contact the NDIS Quality and Safeguards Commission if you want to make a complaint or report a concern. They can guide you through the process.
Yes. With participant consent, we work collaboratively with families and support coordinators to keep supports organised and communication clear.
Yes. Supports can be adjusted as needs change. If changes are needed, we will confirm them clearly and update schedules or agreements where required.
Official information to help you understand funding, budgets, service agreements, and your rights.
